Shipping & Delivery

We currently deliver within the UK.

Dispatch:

In-stock orders placed before 1pm on a working day are dispatched the same working day. Orders placed after 1pm are dispatched the next working day. Working days are Monday to Friday, excluding bank holidays. Weekend and bank-holiday orders are dispatched the next working day.

For separately agreed custom orders, we confirm the dispatch timeframe when agreeing the order details and before payment.

Delivery options:

- Standard tracked delivery: £3.99. Estimated delivery 2–3 working days after dispatch.
- Faster tracked delivery: £4.99. Estimated delivery 1–2 working days after dispatch.

These are estimates, not guaranteed arrival dates. Custom production time is additional; faster delivery does not shorten production time. Charges include postage and protective packaging. We normally use Royal Mail Tracked 48 for standard delivery and Tracked 24 for faster delivery.

Tracking and delays:

We email tracking information when your order is dispatched. Tracking may not show movement until the carrier receives and scans the parcel.

If your order has not arrived within five working days of dispatch, contact info@chromacrafter.store with your order number. This reporting timeframe does not limit statutory rights. We will investigate and arrange an appropriate replacement or refund if the parcel is lost. Customers do not need to resolve delivery problems with the carrier themselves.

Damage:

Contact info@chromacrafter.store as soon as possible if an order arrives damaged. Photos of the item and packaging are helpful where available.

For damaged 3D prints, we offer a replacement at no additional cost. If the replacement also arrives damaged, we offer a full refund. Customers entitled to reject faulty goods may choose a refund without first accepting a replacement.

For damaged trading card products, contact us before opening remaining seals or returning the item. Where a return is needed, we arrange or cover reasonable return postage. Please return all contents in the condition received, without further opening or use. We provide a full refund where the customer is entitled to reject damaged or misdescribed goods.

Damage to the outer shipping box does not necessarily mean the product inside is damaged. Contact us if unsure. Original shipping packaging is helpful for investigations but is not required to exercise statutory rights.

Addresses:

Please check your address before ordering. If an incorrect address supplied by you causes an order to be returned, additional postage may be payable if you request redelivery.

Nothing in this policy limits statutory rights.