Returns & Cancellations

Changing your mind:

For eligible online purchases, you may cancel from the time you order until 14 days after the day you receive your goods. You then have a further 14 days to send them back.

Email info@chromacrafter.store with your order number and a clear statement that you wish to cancel. No reason is required. Contact us for return instructions; cancellation does not depend on our approval.

Refunds:

For cancellation of the whole order, we refund the product price and standard outbound delivery. Any additional charge for faster delivery is not refundable for a change-of-mind cancellation.

We refund without undue delay and within 14 days of receiving the goods back or evidence of their return, whichever is earlier. Refunds use the original payment method unless otherwise agreed, without a refund-processing fee.

Return postage:

Customers pay direct return postage for change-of-mind returns. We arrange or cover reasonable return postage for faulty, damaged or misdescribed products.

Package returns securely and retain proof of posting. Original packaging is preferred but is not a condition of statutory rights.

Handling and trading cards:

Customers may inspect goods as they reasonably could in a shop. We may deduct the actual resulting loss in value where handling goes beyond what is necessary to establish the goods’ nature, characteristics and function.

Keep trading card products sealed if you may wish to return them because you have changed your mind. Opening booster packs or other sealed products can substantially reduce their value. Opening does not automatically remove all statutory rights; any deduction reflects the actual loss caused by excessive handling.

Faulty, damaged or incorrect goods:

Goods must be of satisfactory quality, fit for purpose and match their description.

Customers generally have a short-term right to reject goods that fail these requirements within 30 days of delivery for a full refund. After this period, repair or replacement rights may apply, followed where applicable by a price reduction or further right to reject.

Contact info@chromacrafter.store with your order number and details. Photos help where available. We arrange or cover reasonable return postage where required.

Our free replacement offer for damaged 3D prints is optional and does not replace a statutory right to a refund.

3D print finish:

Every print is inspected before dispatch. Visible layer lines are inherent to 3D printing, and minor colour and surface variations may occur.

Ordinary layer lines consistent with listing photographs and descriptions are expected. Defects affecting strength, function or appearance beyond the finish reasonably described will be assessed as potential faults.

Custom goods:

Our standard range is not excluded from cancellation simply because it is 3D printed.

For any separately agreed genuinely bespoke or clearly personalised goods, we explain applicable cancellation exceptions before payment. Faulty-goods rights remain. No automatic percentage cancellation fee applies.

Nothing in this policy limits statutory rights.